Need help with a PrestaSuite module? Contact info@prestasuite.eu.
What to include in a support request
- Module name and version.
- PrestaShop version.
- PHP version.
- A clear description of the expected and actual behavior.
- Steps that reproduce the issue.
- Relevant error message or log excerpt with sensitive data removed.
Support scope
For paid modules, included technical support is provided for 12 months from the purchase date unless the product page states otherwise. Support covers reasonable assistance with installation, configuration and reproducible defects in supported environments.
Custom development, unrelated server problems, third-party module repair, theme customization and problems caused by unsupported code changes are outside the standard support scope.
Free modules
Free modules may receive documentation, fixes and reasonable assistance, but they do not include a guaranteed support service level.
Security and access
Do not send passwords, payment information, private API secrets or full database exports by ordinary email. If diagnostic access is genuinely required, a safer method should be agreed first.
Before contacting support
Check the Documentation, confirm that the module and PrestaShop versions are compatible and test whether the issue remains after clearing relevant caches.